Introduction
Urban Company, a tech-enabled home services marketplace, is hiring for the position of Senior Manager – Business Operations in Mumbai. This is a unique opportunity to drive category growth, manage operations, and collaborate with cross-functional teams to shape the future of the company.
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About Urban Company
Urban Company is a tech-driven marketplace that connects customers with skilled professionals to deliver a wide range of home services. From beauty treatments and massages to appliance repair and carpentry, Urban Company ensures high-quality, standardized, and reliable service experiences. The company empowers its service partners through technology, training, products, and more, ensuring success for all stakeholders.
About the Role
The Senior Manager – Business Operations will oversee one of Urban Company’s core categories, working to scale volumes and revenues while ensuring operational excellence. This role combines leadership, strategy, and hands-on execution, making it ideal for entrepreneurial minds.
Responsibilities
- Drive category growth and revenue across assigned geographies while maintaining exceptional customer and partner experiences.
- Lead central growth initiatives, including sustainable growth, customer satisfaction, and partner empowerment.
- Manage daily operations and solve strategic challenges through collaboration with cross-functional teams.
- Provide leadership by mentoring your team and driving results aligned with Urban Company’s values.
Qualifications
- 2-4 years of experience in operations, consulting, or strategy roles.
- Proven leadership skills with the ability to manage teams and projects effectively.
- Ability to deliver results under tight deadlines.
- Energetic and passionate about problem-solving and scaling businesses.
Benefits
- Ownership and growth opportunities in a dynamic work environment.
- Experience the energy of a startup combined with the processes of a large organization.
- Work with a team dedicated to your growth and success.
- Health insurance benefits for you and your family.
- Access to advanced tools and technology to enhance productivity.
Conclusion
If you’re looking for a challenging yet rewarding role that combines leadership, strategy, and execution, Urban Company is the place for you. Join us in our mission to transform customer and partner experiences while shaping the future of home services. Apply now to be a part of this exciting journey!