About The Role
We are looking for an experienced process-driven professional with the ability to support our customers by providing best-in-class support and deliver strong results.
You will have strong execution abilities, as the expectations are high for delivering in a fast-paced environment, driving partnership and influence across teams and regions.
Our candidate not only has a logical thought process but is also a creative thinker who has a love for continuous improvement initiatives and can think both strategically and tactically.
Your Impact in Role
- Core production work: Provide the best customer support through emails and chats and maintain high quality
- Team Development: Help in improving processes so we always optimize for better customer experience and contribute to building the team and the organisation for long term success
- Customer Experience: Improve customer experience by driving support and enablement
- Process Improvement: Support the team with policy updates and content development in case of gaps in the SOPs/ KB pages/ Saved Replies
The Experience You’ll Bring
- Clear and crisp communication skills both written and verbal
- Customer service experience
- Open to work in 24X7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs — total working hours will be 40 hours a week, 5 days, 8 working hours each day)
- Strong & proven expertise in strong, grammatically correct English language skills (both verbal and written)
- Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer