Responsibilities:
- Conduct new hire training and soft skills training
- Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement
People & Culture
Responsible for sharing feedback and coaching advisors on areas of opportunities to meet operational metric and overall development
Foster teamwork environment
Maintain team engagement and improve employee knowledge retention
Being proactive in identifying learning and development needs of the team members
Eligibility:
- Minimum of 2 years months experience within BPO/Sales T
- Graduate
- Minimum of Met Expectation rating or above in the last appraisal
- Should have average 90% attendance for last 3 months
- The applicant should not be on any active CAP / DAP / EDP
- Should be excellent in written and verbal communication with good knowledge of MS-Excel
- Strong command in English is needed.