The Opportunity | Director of Transitions
In this role, you will work with the Clients to understand customer needs and accordingly deploy tools/ methods/ best practices to drive seamless transitions.
A key objective is to identify and evaluate NEW partnerships. Knowing the current market and trends to approach prospects. You will be tactical and thoughtful, engaging potential clients with their organization’s long-term strategy and operations in mind. This can only be done effectively by having that intimate knowledge and experience in the Transitions space.
As a Director of Transitions, Your Role Will Include…
- Liaise with Clients to understand Client needs and map processes.
- Evaluate project risks, develop & implement mitigation plans.
- Ensure during process migration, every phase of the methodology is strictly followed with no omissions.
- Conduct regular meetings and review sessions to ensure all concerned parties are informed.
- Need-based escalation of decisions and ensure proper follow-up of the same.
- Ensure regular interaction with the Technology team to clearly state the expectations and support required from them.
- Ensure technology team has all the information they would require from the client.
- Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project.
- Ensure clarity on performance standards and SLAs required by the client.
- Ensure the accurate replication of all processes.
- Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions.
- Understanding of TOPS and BEST framework.
- Act as the point of contact for the client and maintain a healthy business relationship by answering queries,
- solving problems and reviewing performance of the process.
- Interact with the Operations Head & other key positions to articulate client needs.
- Imbibes organizational values and governing principles.
- Establishes innovative systems and procedures to deliver the expected outcome and continuously improvises on them.
- Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness.
- Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set.
- Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.
- Accountable for migration costs and ensure that these are within budget.
What Will You Need to Succeed?
- Domain / Functional expertise areas:
- Advanced ability in MS Office
- Effective communication
- Analytical bent involving data crunching /analysis
- Market/Industry knowledge
- Prior experience in Transitions as SME
- Delivers Customer Service
- Makes Decisions
- Builds Collaborative Relationships
- Supports Innovation & Continuous Improvement
Maximize Your Impact at Teleperformance
Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.