Introduction
Samsung, a global leader in innovation, is seeking a skilled Technical Support Specialist to join its IT Service Desk team. This role involves providing critical technical support, resolving complex IT issues, and ensuring seamless operations for employees. If you’re passionate about technology and solving IT challenges, this is the opportunity for you.
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Role Overview
As a Technical Support Specialist, you will report directly to the IT Manager and handle day-to-day IT support for Samsung employees. Your expertise will ensure smooth functioning of the company’s network infrastructure, desktop systems, software, and hardware, making a significant impact on operations.
Key Responsibilities
- Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
- Maintain passwords, data integrity, and file system security.
- Communicate technical information to both technical and non-technical personnel.
- Diagnose and resolve OS, file system, and network issues independently.
- Onboard new user devices to Microsoft Intune and resolve account/profile issues.
- Monitor and troubleshoot internet lines and liaise with ISPs to resolve issues.
- Support LAN/Wi-Fi and resolve connectivity issues at PC, Access Point, or Firewall levels.
- Manage asset inventory and ensure optimal hardware and software performance.
Qualifications and Skills
- Bachelor’s degree in Information Systems, BE/BTECH, or a related field.
- 3-7 years of experience in IT support or a related role.
- Strong knowledge of Windows 10/11, TCP/IP, DNS, DHCP, and VPN troubleshooting.
- Experience with Microsoft 365 (Office 365), Azure AD, and SharePoint.
- Hands-on experience with ticketing tools such as ServiceNow.
- Strong problem-solving and documentation skills.
- Ability to work independently and handle multiple priorities.
Why Join Samsung?
Samsung offers a dynamic and innovative work environment where your expertise and passion for technology can shine. By joining Samsung, you’ll have the opportunity to work on cutting-edge technologies, enhance your skills, and contribute to a global leader in the industry.
Conclusion
If you’re ready to take on a challenging and rewarding role, Samsung is the perfect place for you. Apply now to join the team as a Technical Support Specialist and become part of an organization that values innovation, excellence, and growth.