Introduction
Join Red Hat’s Global Support Services team as an Associate Technical Support Engineer. Work remotely in Colombia, support enterprise customers, and develop your expertise in Red Hat technologies.
Table of Contents
- Role Overview
- Key Responsibilities
- Qualifications Required
- About Red Hat
- Diversity and Inclusion
- Equal Opportunity Policy
- Conclusion
Role Overview
As an Associate Technical Support Engineer, you’ll deliver exceptional customer support, troubleshoot technical issues, and ensure enterprise customers maximize the value of their Red Hat subscriptions.
Key Responsibilities
- Provide technical support and troubleshooting for Red Hat products.
- Respond to customer inquiries within service-level agreements.
- Collaborate with engineering teams to develop innovative solutions.
- Contribute to Red Hat’s knowledge management system.
- Ensure customer satisfaction by providing timely updates and solutions.
Qualifications Required
- 3+ years of experience in a technical support or engineering role.
- Strong understanding of Linux and UNIX systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills in both English and Spanish.
- Knowledge of networking, security, and Linux system administration.
- RHCSA certification (or willingness to obtain after starting).
- Optional: Experience with scripting languages like Bash, Python, or C.
About Red Hat
Red Hat is a global leader in open source solutions, offering enterprise-grade software including Linux, cloud, container, and Kubernetes technologies. Red Hat fosters an inclusive, innovative environment where diverse perspectives are valued.
Diversity and Inclusion
Red Hat champions diversity, equity, and inclusion, ensuring equal opportunities for all. We celebrate diverse backgrounds and experiences, driving innovation through collaboration and openness.
Equal Opportunity Policy
Red Hat is an equal opportunity employer, considering applicants without regard to race, gender, religion, or other protected statuses. Reasonable accommodations are provided for individuals with disabilities.
Conclusion
Advance your career with Red Hat as an Associate Technical Support Engineer. Apply now and become part of a global leader in open source technology, where your expertise and passion make an impact.