Introduction
Palo Alto Networks is hiring a Senior Technical Support Engineer to join their mission-driven team dedicated to cybersecurity innovation. This role offers a chance to contribute to a safer digital world while advancing your technical career in a collaborative and dynamic environment.
Table of Contents
- About Palo Alto Networks
- Role Overview
- Key Responsibilities
- Required Qualifications
- Team Culture
- Diversity and Inclusion
- Conclusion
About Palo Alto Networks
Palo Alto Networks is a global leader in cybersecurity, committed to safeguarding digital life. They value innovation, collaboration, and integrity while fostering an inclusive workplace that encourages personal and professional growth.
Role Overview
As a Senior Technical Support Engineer, you’ll address complex post-sales issues, provide expert guidance, and ensure seamless cybersecurity operations for customers. This role involves troubleshooting, detailed analysis, and proactive client support.
Key Responsibilities
- Provide Tier-3 technical support to customers and partners across JAPAC.
- Manage support cases and ensure timely follow-ups.
- Offer troubleshooting and configuration guidance.
- Publish technical documentation and support bulletins.
- Travel to customer sites for critical issue resolution when necessary.
- Participate in a 24×7 on-call support rotation as required.
Required Qualifications
Minimum Requirements
- 5+ years in a technical support environment.
- Expertise with network protocols (TCP/IP, DNS, VPN, IPSEC, etc.).
- Strong debugging and troubleshooting abilities.
- Flexibility to work varied shifts, including weekends and holidays.
Preferred Skills
- Experience with virtualization platforms (AWS, Azure, VMWare).
- Familiarity with multi-factor authentication systems.
- Experience with security solutions like Cisco, Fortinet, Juniper.
- Knowledge of Windows and MAC OS troubleshooting.
- Language skills in Mandarin, Japanese, or Korean are advantageous.
Team Culture
Palo Alto Networks fosters a culture of collaboration, learning, and mutual respect. The team is dedicated to proactive problem-solving and ensuring client success through continuous innovation and support.
Diversity and Inclusion
Palo Alto Networks celebrates diversity and is committed to creating an inclusive environment. They provide reasonable accommodations for individuals with disabilities and encourage diverse perspectives that drive innovation.
Conclusion
Joining Palo Alto Networks as a Senior Technical Support Engineer means contributing to meaningful cybersecurity solutions while advancing your career in a supportive and dynamic environment. If you’re ready to innovate and protect the digital way of life, apply today!