Introduction
NTT DATA, a leading global innovator in business and technology services, is hiring a Senior Associate Service Operations Specialist. This role is perfect for professionals looking to join a company that thrives on innovation and excellence while embracing diversity and inclusion. As part of this position, you will have the opportunity to work with a team committed to delivering operational success and continuously improving service delivery to clients across the globe.
Table of Contents
Job Summary
The Senior Associate Service Operations Specialist at NTT DATA plays a key role in supporting the planning, coordination, and monitoring of operational activities. The focus is on ensuring the effective and efficient delivery of services by assisting internal teams in implementing service models that align with client business needs. This role is essential in contributing to the continuous improvement of service delivery and operations processes within a large-scale global service environment.
Key Responsibilities
- Manage shift rosters and monitor operations metrics.
- Ensure proper shift handover processes are followed.
- Assist in managing client escalations and providing timely resolutions.
- Monitor key metrics and address potential breaches.
- Ensure service delivery meets agreed service level agreements (SLAs).
- Work with service teams to resolve client issues and improve service effectiveness.
- Provide input to operations managers during client reviews.
- Assist in implementing improvements to enhance operational efficiency and service quality.
Knowledge and Skills
- Customer-focused with strong communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Demonstrated ability to work creatively and analytically in problem-solving situations.
- Proficient in delivery processes and service management systems.
- Developing expertise in analyzing, designing, and improving operations processes.
Qualifications
Required Experience
- Bachelor’s degree or equivalent in Information Technology, Business Administration, or a related field.
- Experience in a service delivery environment with exposure to technical and service management.
- Experience handling customer escalations and objection management.
- Strong background in support operations and service management processes.
Preferred Certifications
- ITIL Foundation certification (preferred).
Why Join NTT DATA?
NTT DATA is a $30+ billion global leader in technology and business services. With a robust portfolio in digital transformation and a commitment to research and development, NTT DATA offers employees the opportunity to work on groundbreaking projects across industries. The company values innovation, inclusion, and diversity, ensuring that its workforce thrives in a collaborative environment. NTT DATA is a great place to grow your career and work alongside some of the brightest minds in the industry.
How to Apply
If you are ready to take the next step in your career with NTT DATA, apply now through their official job portal. Ensure that your resume highlights your experience in service operations and delivery management, as well as any relevant certifications and qualifications.
Conclusion
Joining NTT DATA as a Senior Associate Service Operations Specialist offers you the opportunity to make a significant impact within a dynamic, diverse, and innovative global company. If you have the necessary skills and experience in service operations and delivery, we encourage you to apply and become a part of NTT DATA’s continued success in transforming businesses globally.