About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job summary
NetApp is a Global Leader in providing Hybrid Cloud Data Services, enabling customers to take advantage of best of both worlds, Private and Public Clouds. Our Mantra is to ensure customer’s data is always on, always available and easily consumed. To help our customers to Modernize their IT and deliver a seamless Hybrid Multicloud experience, we are looking for Presales System Engineer who shall provide Technical expertise to Store and Manage Data in the most effective and efficient manner across Hybrid cloud environments.
As an Solutions Engineer (SE) in NetApp’s Sales function, you are responsible for providing pre-sales for selling NetApp’s Products & Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partner ecosystems and sales to ensure that optimum solutions are proposed to the customers.
The Solutions Engineer is required to have a deep understanding of end to end customer operations and work as a consultant to customers in identifying key business challenges and position the right technology solutions and data management solution/service to address those business challenges. The Solutions Engineer shall also work on long-term strategies to improve customer business operations through data management tools and services delivering continuous value to customers business. The SE is also required to work closely with various alliance partners and provide best of breed joint solutions to the customers.
Job responsibilities
The Systems Engineer will be part of the Presales Organization and will work closely with the Sales Manager for the assigned Territory.
The responsibilities include:
Primarily shall provide technical expertise for the development and implementation of complex products and solutions for customers.
Shall work with the sales team to create opportunities for NetApp in the assigned market territory.
Shall utilize deep product knowledge to provide technical expertise to sales staff and the customer through product and solution presentations, and demonstrations.
Conduct Proof of Concept for customers to test specific functionality /application.
Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
Shall create detailed design and implementation specifications for complex products/applications/solutions.
Shall provide consultation to prospective users and/or product capability assessment and validation.
Shall work with the relevant internal teams to address the market and customer opportunities
Shall work with the Professional services, Support and Global support delivery teams to address any customer issues and escalations related to NetApp Products and solutions.
Shall work with the Partners, Alliances and the necessary ecosystem to stitch a comprehensive solution to customers.
Shall be the Trusted Advisor to a set of strategic customers in the assigned territory.
The Systems engineer role reports in to the SE Manager for India and SARRC region.
Job requirements
Hybrid Cloud, Storage and data management solutions expertise.
Experience working in a high engagement customer facing role.
Strong expertise in Technical Pre-Sales.
Excellent written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
Account management and project management skills.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Travel to the prospective customer’s sites & locations as necessary
Hybrid cloud solution expertise and Public cloud certifications would be added advantage.
Education
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.