Job Description
Job Title: Voice & Accent Coach – Level 4
Reports To (Title): Training Manager
Job Location: Pune
Job Summary:
We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in to improve voice competencies for US insurance contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training and administrative duties.
Job Responsibilities:
Floor Coaching
Instructor-Led classroom training
Stakeholder management
Content Development
Training need analysis
Training evaluation
Creation, Implementation and execution of training plan
Creation of daily, weekly, monthly reports
Creation of review dashboards
Competency Requirement:
Excellent communication skills
Expert in Domain (Communication, Culture, Language)
Delivery Skills
Coaching Skills
MS Office
People Management
Content Development
Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.
Skills
PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100