Job Title: Assistant Unit Manager – Voice & Accent (IC)
Reports To (Title): Training Manager – Voice & Accent
Job Location: Bangalore
Job Summary:
We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.
The training specialist is required to enhance the competencies of individual employees by designing and conducting training programs that will boost employees’ workplace performance in alliance with business needs and goals. He/she will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
Job Responsibilities:
Training of new hires on fundamental skills essential for entry level performance – Voice & Accent, Soft Skills, Language Enhancement, Culture Sensitization
Support business with need-based OJT Support – Coaching and Refresher Training
Training need assessment – parameter-based assessment for root cause analysis and action planning
Content Development
Working closely with internal and external stakeholders for implementation and evaluation of training projects
Conduct employee engagement activities to maximize conversion.
Competency Requirement (with desired proficiency level):
Communication Skills (Oral and Written) – Advanced
Voice & Accent Domain – Advanced/Expert
Soft Skills Domain – Advance
Language Enhancement Domain – Advanced
Culture Sensitization Domain – Advanced
Behavioral training – Intermediate/Advanced
Evaluating others – Advanced
Coaching & Feedback – Advanced
Instructional Design – Intermediate/Advanced
Facilitations Skills – Expert
Excel Skills – Advanced
Flexibility, Integrity and Accountability – Expert
Educational Requirement:
Undergraduate in any field and/or Diploma
Certification in domains like Transactional Analysis, Emotional Intelligence, MBTI, FIRO-B, CPLP, CELTA, NLP will be preferred.
Experience Requirement:
Min. 2 years’ experience in New Hire Training and Coaching
Skills
PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100