Introduction
IBM is looking for a skilled Process Analyst – Claims to join our team, helping drive digital transformation in the insurance industry. As a key member of IBM BPO, you will play an important role in processing life and annuity insurance claims. You will work closely with cross-functional teams, leveraging your skills and IBM’s cutting-edge technologies to optimize claims processes and deliver high-quality services to our clients. Join us for an exciting career in an evolving, globally recognized company.
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Role Overview
As a Process Analyst in Claims, you will work primarily on life and annuity insurance claims processing. This involves handling investigations, document validation, calculating benefits, and releasing claims payments to beneficiaries. You will be an integral part of the IBM BPO team, ensuring smooth, efficient claims processing and contributing to the success of our clients’ business transformation efforts.
Key Responsibilities
- Process and investigate life and annuity insurance claims, ensuring accuracy and timeliness.
- Validate claims documents, calculate benefit amounts, and ensure prompt release of payments.
- Meet productivity and quality targets on a consistent basis.
- Collaborate with cross-functional teams to identify process improvements and optimize operations.
- Ensure the efficient management of claims-related data and contribute to reporting and analysis efforts.
Requirements
- A graduate degree (except B.Tech/Technical Graduates/Law) with a minimum of 1.5 years of experience in Life/Annuities claims processing.
- Good communication skills in English (both written and verbal).
- Proactive approach to identifying issues and proposing impactful solutions.
- Basic computer knowledge and typing speed of 35 words per minute.
- Ability to work in a shift-based environment, as required.
Preferred Skills
- Proficiency in MS Office applications.
- Self-directed, ambitious achiever with a proven ability to meet targets.
- Strong analytical skills to understand complex data and identify trends and improvements.
- Excellent organizational and interpersonal skills.
About IBM
IBM is a global leader in technology and consulting, committed to delivering innovations that drive digital transformation across industries. With a rich history of over a century of innovation, IBM is known for embracing AI, quantum computing, and blockchain technologies. As part of IBM, you will join a network of thinkers, innovators, and collaborators working together to transform businesses and society.
Life at IBM
At IBM, you’ll be empowered to take on challenges and explore new ideas in an environment that encourages growth, learning, and collaboration. Our inclusive culture values the diverse skills and experiences each individual brings to the table. You’ll be supported by a network of mentors and colleagues, ensuring you have the resources to succeed and grow in your career.
How to Apply
If you’re ready to join IBM and make an impact in the insurance claims process, we encourage you to apply. Visit the IBM Careers Page and submit your application today.
Conclusion
IBM offers an exciting opportunity for individuals looking to grow their careers while contributing to digital transformation in the insurance industry. As a Process Analyst – Claims, you will play a key role in improving processes, ensuring quality, and driving positive outcomes for clients. If you’re passionate about technology and have a keen eye for detail, apply today and start your journey with IBM.