Introduction
Are you passionate about customer service and ready to work with a global banking leader? HSBC, one of the largest banking and financial services organizations, is looking for talented individuals to join their International Non-Voice Process team in Bangalore. This role offers a dynamic work environment, opportunities for growth, and a chance to build a meaningful career in the financial services industry.
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About HSBC
HSBC is a global banking and financial services leader, serving over 40 million customers across 63 countries. From individual savers and investors to large multinational corporations and governments, HSBC provides comprehensive financial services and innovative solutions. Known for its commitment to excellence, HSBC is an ideal place to build a rewarding career.
Role Overview
As a Customer Service Representative in HSBC’s International Non-Voice Process, you will be responsible for delivering exceptional customer service. Your duties include addressing customer queries, resolving issues, and ensuring a high level of satisfaction. You will take ownership of customer interactions, perform necessary research, and direct clients to appropriate departments for resolution when needed.
In this role, you will contribute to maintaining HSBC’s reputation for customer satisfaction by ensuring first-contact resolution and a seamless support experience.
Required Skills
- Excellent communication skills (verbal and written).
- Empathy and patience when dealing with customers.
- Understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications
- Bachelor’s degree (preferred).
- For undergraduates (10+2), a minimum of 6 months of work experience is preferred.
- Flexible to work in UK shifts.
Compensation and Benefits
HSBC offers a competitive compensation package for this role, with a maximum CTC of up to ₹6.5 LPA. This is an excellent opportunity to work with a global leader while enjoying career growth and skill development.
How to Apply
If you are interested in joining HSBC as a Customer Service Representative, submit your application through the official HSBC Careers Portal or reach out to the hiring team for more details.
Conclusion
Joining HSBC as a Customer Service Representative offers a rewarding career path in the financial services industry. With opportunities for growth, skill development, and a competitive compensation package, this role is perfect for individuals passionate about delivering exceptional customer service. Apply now to be a part of a global leader shaping the future of banking.