Introduction
Godrej Properties, a leader in the real estate industry, is hiring for the role of DGM – Collection Strategy. This permanent, full-time position based at our Mumbai Head Office offers an exciting opportunity to contribute to our high-performing Customer Centricity team. With a strong focus on strategic planning, leadership, and data-driven decision-making, this role provides a unique chance to enhance your career while impacting the organization’s success.
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Role Summary
This role in the Customer Centricity team at Godrej Properties offers you the chance to lead and manage large-scale transformation projects. Working closely with senior leadership, you will drive strategic initiatives, ensuring performance against targets and implementing best practices for collection strategies. The position provides high visibility and leadership development opportunities, ideal for those seeking career advancement within the real estate sector or strategy-focused roles across industries.
Key Responsibilities
As the DGM – Collection Strategy, your key responsibilities will include:
- Developing and executing annual, quarterly, and monthly collection plans.
- Monitoring performance KPIs, identifying issues, and proposing solutions.
- Motivating and guiding zonal teams to meet performance thresholds.
- Implementing mitigation strategies to address challenges and setbacks.
- Providing regular updates to senior management on performance, issues, and solutions.
- Updating processes and SOPs regularly to enhance operational efficiency.
- Using automation tools to streamline manual tasks and improve productivity.
- Promoting a data-driven culture by developing dashboards and novel metrics.
Required Qualifications
To be considered for the DGM – Collection Strategy role, you should have the following qualifications:
- At least a Graduate degree (MBA preferred but not mandatory).
- A minimum of five years of relevant experience in customer collections, preferably in the real estate industry.
Skills and Competencies
The ideal candidate should possess the following skills and competencies:
- Proficiency in MS Excel, Word, and PowerPoint.
- Strong attention to detail and accuracy in data handling.
- Excellent coordination and collaboration skills across teams and functions.
- Ability to solve complex problems and manage risks efficiently.
- Customer-centric mindset with a focus on delivering results.
Working Relationships
This role involves regular interaction with various internal stakeholders:
- CCO and National CC Head: Strategic assignments and executive communication.
- HO, Zonal, and Site CC Teams: Solution design, implementation, and performance monitoring.
What We Offer
At Godrej Properties, we offer a range of benefits that support your well-being and career growth:
- Gender-neutral maternity and paternity support, with paid leave and flexible work options.
- Comprehensive health insurance and accident coverage for you and your family.
- Trust-based sick leave and mental wellness support programs.
- Structured recognition platforms for individual and team achievements.
Inclusion at Godrej
Godrej is committed to diversity and inclusion, and we ensure equal opportunities for all employees. We do not tolerate discrimination based on nationality, race, color, religion, gender, sexual orientation, disability, age, or marital status. Join us and be a part of a company that values merit and promotes diversity at every level.
Conclusion
If you are a strategic thinker with a customer-first mindset, we encourage you to apply for the DGM – Collection Strategy role at Godrej Properties. Take the next step in your career with a company that fosters leadership development and offers exciting growth opportunities in the real estate sector.