Company Description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
As a Demo Engineer, your primary responsibilities include,
- Work closely with our Mid-Market and Enterprise Solution Engineers to build innovative solutions for our customers.
- Understand customer goals & challenges and be an active participant in the solutioning process.
- Become an expert on the Freshworks platform and gain a mastery of our products. Become an expert developer on our platform by leveraging our SDKs and APIs.
- Build quick prototypes and customizations to demonstrate the integration capabilities of the Freshworks platform.
- Engage with some of our key customers to evangelize the Freshworks platform.
- Develop tools that help automate the demo build process and create efficiencies for our Solution Engineers.
- Work closely with our demo tools and technologies and help define the roadmap for these tools.
- Be a lifelong learner and develop your skills continuously.
Qualifications
- We’re looking for professionals with 4-6 years of professional experience.
- Experience as an UI/UX developer or Demo Engineer or in a related technical role is a plus.
- Bachelor’s or Master’s degree in CS/SE/EE/IS/MIS or related work experience is extremely desirable.
- Experience with technologies such as Figma & Adobe is a huge plus.
- Exposure to Angular/React/Nodejs is an added advantage.
- Mobile application development (iOS or Android) experience is a huge plus, including using mobile SDKs within apps.
- Experience working with APIs (REST, JSON/HTTP).
- Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day!
- Your ability to work on a cross-functional team and collaborate is key. You must possess solid verbal, written, presentation and interpersonal communication skills.
- You are a highly driven individual with an execution focus and a strong sense of urgency
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.