Introduction
Are you a motivated leader passionate about team development and enhancing customer experience? Firstsource is hiring Team Leaders in Bengaluru. This role is perfect for individuals with strong leadership skills and technical expertise who can guide teams towards success. Take this opportunity to advance your career with a global industry leader.
Table of Contents
- Role Overview
- Key Responsibilities
- Required Skills and Competencies
- Benefits of Joining Firstsource
- How to Apply
- Conclusion
Role Overview
As a Team Leader at Firstsource, you will be responsible for managing, motivating, and developing team members to achieve performance goals while delivering exceptional customer experience. This role requires a balance of leadership, technical knowledge, and the ability to resolve challenges effectively.
Key Responsibilities
- Motivate, coach, and develop team members to meet performance standards.
- Provide regular feedback and counseling to improve individual and team performance.
- Conduct appraisals and assist team members in skill development.
- Facilitate team meetings to share updates and gather feedback.
- Act as an advocate for people development and superior customer experience.
- Ensure smooth communication between customers and internal stakeholders.
- Handle escalations, troubleshoot technical issues, and provide timely resolutions.
- Analyze team performance data to identify areas of improvement and implement strategies.
Required Skills and Competencies
1. Leadership and People Management
- Proven ability to motivate and develop team members.
- Capability to provide constructive feedback and manage appraisals.
- Strong decision-making skills to balance team needs with business objectives.
2. Communication and Soft Skills
- Excellent fluency in English (reading, writing, and speaking).
- Ability to neutralize accents for effective communication.
- Strong listening skills to understand customer requirements and issues.
- Confidence to communicate with stakeholders at all levels.
3. Technical and Analytical Skills
- Strong understanding of Microsoft Windows and technical systems.
- Analytical skills to interpret data and make informed decisions.
- Ability to troubleshoot technical issues efficiently.
4. Customer Experience
- Commitment to improving customer satisfaction.
- Ability to remain calm and patient under pressure.
- Understanding of customer requirements and Telstra products.
Benefits of Joining Firstsource
Firstsource is a leading global provider of customer management services. By joining as a Team Leader, you will:
- Work in a collaborative and growth-oriented environment.
- Enhance your leadership and technical skills with real-world challenges.
- Gain exposure to global processes and standards.
- Advance your career with opportunities for professional development and growth.
How to Apply
If you are ready to take on a leadership role and drive team success, apply for the Team Leader position at Firstsource in Bengaluru. Prepare an updated resume highlighting your leadership experience, technical skills, and achievements.
Submit your application now to become a part of a forward-thinking and dynamic team!
Conclusion
The Team Leader role at Firstsource offers a unique opportunity to motivate teams, enhance customer satisfaction, and contribute to business success. If you are a strong leader with excellent communication and technical skills, this role is for you. Apply today and take the next step in your leadership career!