Job Id: 23680402
Responsibilities:
- Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Responsible for Batch Management , End of version Software’s and toolsets Upgrades, Automate Manual Tasks and Platform Build Project Management.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Act as a liaison between users, interfacing internal technology groups and vendors.
- Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
- Ensure Daily core account Batches are stable and Meet SLA.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Qualifications:
- 3-6 years’ experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Ability to ensure quality, reliability, and timeliness of work products and systems.
- Knowledge of Core Account Batches , Interfaces, DevOps.
- Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse, Talend administration
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- Experience with handling Linux Operating systems
- Proficient in SQL using Oracle and SQL server DB
- Web application support experience especially with WebSphere environment and Weblogic environment
- Middleware exposure including NDM, MQ, EMS, Kafka and SFTP
- Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
- Experience with scheduling jobs using Autosys tool
- Good to have – Experience with cloud based technologies – Openshift, Couchbase, MongoDB
- Good Understanding in JIRA , Services Now and Confluence
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
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