A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website www.firstsource.com
Job location : Malad, Mumbai
Position : Senior Process Trainer- Collections Process
Division : BPO
Experience : 2-5 years of experience Collection process training.
Key Performance Indicators
§ Deliver process training to the new hires
§ Conduct training sessions and refresher trainings on the floor
§ Conducting Mock calls / reports and role plays during the classroom training
§ Attrition Management – End to End yield
§ Managing trainee discipline & follow up on absenteeism
§ Share knowledge transfer of floor experiences
§ Manage trainee expectations during classroom training
§ Address all process related queries during classroom training
§ To ensure the whole batch clears the assessment and graduates to the floor
§ Updating reports
§ Preparing and updating the training modules as per requirements
§ To maintain a good training quality
§ Manage performance of trainees throughout the training and even during the initial stage of taking live calls /
emails and ensure good through-puts
Required: Required: Undergrad /Graduate in any discipline with 2-4 years of work experience with some previous experience in a similar role.
Contact details
Reena Baldota
Email- [email protected]