Introduction
Jio is looking for an experienced and strategic Operations Command Centre (OCC) Manager to join our team in Navi Mumbai. With over 14 years of expertise in operations management, the ideal candidate will lead day-to-day operations, ensure smooth coordination across teams, and drive operational excellence in a fast-paced environment. This role is key to optimizing system availability, improving customer satisfaction, and fostering a culture of continuous innovation.
Table of Contents
Role Overview
The Operations Command Centre Manager will oversee and manage the operations of the Command Centre, ensuring proactive decision-making, smooth operations, and seamless coordination among teams. This role will focus on improving operational efficiency, crisis management, and driving automation and innovation to maintain system availability and enhance customer satisfaction.
Key Responsibilities
Strategic Leadership
- Develop and implement a long-term vision for the Command Centre aligned with business objectives.
- Foster a culture of automation innovation and continuous improvement.
- Collaborate with cross-functional teams for seamless system integration.
Operational Excellence
- Reduce Mean Time to Repair (MTTR) and Mean Time to Restore (MTTR) through detailed analysis.
- Monitor KPIs and SLAs to ensure optimal performance and service levels.
- Lead improvement initiatives to reduce operational volume and improve efficiency.
Team Management
- Recruit, mentor, and lead a high-performing team of technical experts.
- Promote a positive and collaborative work environment to drive team engagement and productivity.
Technology Expertise, Problem-Solving, and Decision-Making
- Implement new technologies and tools to enhance operational performance.
- Adopt AI and automation tools to improve efficiency and streamline operations.
- Effectively communicate technical issues to both technical and non-technical stakeholders.
Required Skills & Experience
- 14+ years of experience in operations management, including 5+ years in a managerial role within a Command Centre environment.
- Deep understanding of ITIL frameworks and best practices in operations management.
- Proven track record of leading teams, managing crises, and optimizing operational performance.
- Strong analytical and problem-solving skills to make data-driven decisions.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
Desired Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Advanced certifications in ITIL, cloud technologies, or cybersecurity.
- Experience in the telecommunications, financial, or e-commerce sectors is a plus.
Why Join Jio?
At Jio, you’ll have the opportunity to work in a dynamic and innovative environment that fosters personal and professional growth. As a leader in the telecommunications industry, Jio offers a wide range of career development opportunities. Join us and be a part of a team that’s transforming the digital landscape and making a tangible impact in the world.
How to Apply
If you’re a seasoned professional with expertise in operations management and crisis handling, apply for the Operations Command Centre Manager role at Jio today. Visit the Jio Careers Page to submit your application online.
Conclusion
This is your chance to make a meaningful impact at Jio, where innovation meets operational excellence. If you’re ready to take on new challenges in a fast-paced, dynamic environment, apply now and help us redefine the future of telecommunications.