Introduction
Join Under Armour as a Professional in Account Services, where innovation meets purpose. Be part of a team dedicated to empowering athletes and delivering exceptional customer service. This role provides an exciting opportunity to manage high-volume accounts, solve challenges, and make a significant impact on Under Armour’s mission to serve athletes and customers better. Explore a career where your skills and passion align with a global brand that values excellence, diversity, and inclusion.
Table of Contents
About Under Armour
Under Armour is a global leader in performance apparel, footwear, and accessories, dedicated to empowering athletes and those who strive for better. Guided by values like sustainability, equality, and innovation, Under Armour fosters a culture of excellence and inclusivity. With us, you have the freedom to push boundaries, innovate, and make a lasting impact. Our mission is simple: make all athletes better through passion, design, and performance-driven products.
Role Overview
The Account Services Professional manages customer service aspects for high-volume accounts, ensuring seamless order fulfillment and client satisfaction. This role involves analyzing fill rates, resolving delays, and collaborating with sales teams and buyers to achieve optimal outcomes for Under Armour and its customers. You’ll play a key role in delivering exceptional service while driving process improvements and innovation.
Key Responsibilities
- Manage daily customer orders for high-volume accounts and resolve delays proactively.
- Run SAP and BW reports to analyze fill rates, future allocations, and system release dates.
- Provide detailed allocation updates to account managers and customers.
- Collaborate with sales teams to develop action plans for orders and shipments.
- Maintain accurate account profiles, including vendor compliance and special packaging needs.
- Work cross-functionally with supply chain, IT, and production teams to ensure timely deliveries.
- Identify process gaps and recommend improvements to enhance efficiency and accuracy.
- Respond promptly to customer inquiries about orders, shipments, and pricing.
Qualifications
- Bachelor’s degree and 1+ years of relevant customer service experience.
- Proficiency in MS Office, particularly Excel for basic data analysis.
- Strong written and verbal communication skills, demonstrating professionalism and customer focus.
- Fluency in French and English (written and verbal) is a valuable asset.
- Ability to prioritize tasks, meet deadlines, and perform under pressure.
- Experience in identifying and resolving customer problems efficiently.
Benefits and Perks
- Paid “UA Give Back” volunteer days to support local community initiatives.
- Under Armour merchandise discounts for employees.
- Competitive retirement plans and parental leave benefits.
- Health and fitness programs to promote physical and mental well-being.
- A dynamic and inclusive work environment that values diversity and innovation.
Commitment to Diversity
Under Armour is committed to fostering an environment of mutual respect and equal employment opportunities for all applicants and teammates. Diversity and inclusion are critical to our success as a global company, and we strive to recruit, develop, and retain the most talented individuals from diverse backgrounds. Accommodations are available for applicants with disabilities upon request.
Conclusion
Step into a career at Under Armour as an Account Services Professional. Use your skills to manage high-volume accounts, improve processes, and contribute to a global brand committed to innovation, diversity, and excellence. Join us in empowering athletes and making a positive impact in the world. Apply today and become part of a team that celebrates achievements and drives change.