Introduction
Are you passionate about solving technical problems and assisting customers? eClerx is hiring Technical Support Analysts to join its Outbound Voice Team in Punjab. This role is ideal for candidates with excellent communication skills and a knack for troubleshooting technical issues. If you’re looking for an exciting opportunity to grow your career in technical support, apply today!
Table of Contents
Role Overview
The Technical Support Analyst at eClerx is responsible for providing outbound voice support to customers facing technical issues. You will diagnose and resolve customer problems, ensuring high levels of satisfaction through excellent communication and effective solutions.
Key Responsibilities
- Make outbound calls to customers who have reported technical issues.
- Actively listen to customer concerns and diagnose the root cause of technical problems.
- Guide customers through troubleshooting steps with clear and concise instructions.
- Utilize tools and resources to efficiently identify and resolve technical issues.
- Document all customer interactions, issues, and resolutions in the company database.
- Escalate unresolved issues to relevant internal or external teams for further investigation.
- Follow up with customers to confirm resolution and satisfaction.
- Adhere to company policies, processes, and quality standards at all times.
Job Requirements
1. Skills and Abilities
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a keen eye for detail.
- Ability to remain calm and patient when addressing frustrated customers.
- Technical aptitude to quickly understand and troubleshoot new technologies.
2. Preferred Experience
- Previous experience in technical support or customer service roles is advantageous.
- Familiarity with CRM software and call center technology is a plus.
3. Educational Qualifications
- Bachelor’s degree in any field is preferred.
- High school diploma or equivalent qualification is required.
- Technical certifications will be an added advantage.
Why Join eClerx?
eClerx is a global leader in business process management and customer support services. By joining eClerx, you will:
- Work in a dynamic and collaborative environment.
- Gain hands-on experience solving technical issues for customers.
- Enhance your professional skills through continuous learning and training programs.
- Be part of a growing organization that values talent and innovation.
How to Apply
If you’re ready to take your technical support career to the next level, apply for the Technical Support Analyst role at eClerx today! This is an exciting opportunity for motivated individuals who enjoy solving customer issues and working with cutting-edge tools.
Submit your updated resume and prepare to join a company that values excellence and customer satisfaction.
Conclusion
The Technical Support Analyst position at eClerx in Punjab is an ideal role for individuals who excel in communication, problem-solving, and technical troubleshooting. As part of the Outbound Voice Team, you will play a crucial role in enhancing customer satisfaction and resolving technical challenges effectively. If you have the required skills and a passion for customer service, apply today to grow your career with eClerx!