Mphasis is hiring Customer Service Representative

Table of Contents

• Introduction
• Role Overview
• Responsibilities
• Required Skills
• Job Location and Details
• Benefits of Working at Mphasis
• Conclusion

Introduction

Mphasis, a leading IT solutions provider, is hiring for the position of Customer Service Representative in its International Voice Process. This opportunity is ideal for professionals passionate about delivering exceptional customer service while thriving in a dynamic, global work environment. Join Mphasis to grow your career and enhance your communication and problem-solving skills in an internationally focused role.

Role Overview

As a Customer Service Representative, you will handle inbound and outbound customer calls, resolve customer inquiries, and ensure alignment with operational guidelines and KPIs. This is a 100% work-from-office role, offering a structured environment to build your expertise in customer interaction.

Responsibilities

• Manage inbound and outbound customer calls efficiently and professionally.
• Collaborate with operations and support teams to resolve customer queries effectively.
• Adhere to call-handling guidelines to deliver exceptional customer service.
• Meet all assigned Key Performance Indicators (KPIs) and Key Result Areas (KRAs).

Required Skills

• Strong English verbal communication skills for free-flowing and complex conversations.
• Active listening and effective questioning to understand and address customer concerns.
• Ability to convey clear explanations to help customers resolve their issues.
• Flexibility to work in rotational shifts, including night shifts.

Job Location and Details

Work Location: Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore – 560048.

Experience Required: 6 to 12 months in International Customer Service or Collections.

Work Type: 100% Work From Office.

Benefits of Working at Mphasis

Mphasis offers a vibrant and supportive work culture, providing opportunities for career growth and skill development. As a Customer Service Representative, you’ll gain exposure to international processes, enhance your communication skills, and be part of a team that values collaboration and excellence. Working at Mphasis means being part of a global organization that prioritizes employee growth and customer satisfaction.

Conclusion

If you’re ready to embark on an exciting journey with Mphasis, apply now for the Customer Service Representative position. Build a fulfilling career while delivering outstanding customer support in a professional and dynamic environment.